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We render the services below on Sage Software's DacEasy Accounting, Payroll
and Point of Sale.
- Installation
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Installation is the transfer of the
program files on the diskettes or CD to the hard disk of your computer and
making some initial preferences in terms of setting. To a beginner, installation
is just to follow on-screen instruction. The system does the real installation
at the background. The major pit fall here is that a lot of preferences are
selected without deep thought on the consequences for the overall performance of
the program. Worse still, some of the preferences selected can not be reset
once the program is up and running. Once very easy installation now turns to
be-devil the automation process.
Over the years, we have developed an
installation checklist to guide us. Successful installation also revolves around
ensuring that hardware resources capable of handling the program for optimal
performance have been put in place. Matching program’s hardware requirement
with hardware acquired by the client is also an area that engages our attention
before the installation starts. We also consider the disaster protection
infrastructure available and the extent of client's appreciation of this.
- Training/parallel running
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The next phase after installation is
training and parallel running. Training is essential for the accounting
personnel to learn the basic operations of the program. Quite often, clients
who acquired the program on their own usually try to bluff their way through the
running of the program unaided. No sooner had they installed the program,
they consigned the old system to dust bin. Before long, they usually run into
difficulties. At this stage, they now request for tutorial on aspects considered
not well known. Our training normally includes disaster recovery procedure and
planning.
We also insist on parallel running of
both the old system and the new system for a couple of months before abandoning
the old system. In this way, any problem in the new system would have been
sorted out and a reasonable level of dexterity acquired.
- Troubleshooting/maintenance
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When you were young, say 10 years
old, your mother made a beautiful dress for you for Christmas. At 20, you
tried to put on the dress but it did not enter your head. You could not
imagine why it was this small. Yes, that is exactly what happens to your
program. Your program needs maintenance. Maintenance comes in various
forms. It may require upgrade. We have had to migrate some clients from
lower versions to higher versions. When accounting
personnel resigns, it may be necessary to change the operational password.
When difficulties are encountered, we have had to visit client’s
installation to solve straight forward problems. In some instances, we have
had to back up the client’s data files and restore on our system for closer
scrutiny. Our computer lab provides a conducive environment for studying any
problem on the package at our own pace and convenience.
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Micro-computer Based Accounting Systems
